FAQs

Frequently Asked Questions (FAQ) - Aircooling

General Questions:

• How can I contact customer support?
  • You can reach our customer support team via email at [ workers@aircooling.shop ] or through our Contact Us page.

Ordering and Payments:

• How do I place an order?
• Browse our website, select the items you love, add them to your cart, and proceed to checkout. Follow the instructions to complete your purchase.
• What payment methods do you accept?
• We accept  Cash on Delivery.
• Can I modify or cancel my order after it's placed?
• All online orders are final after payment. Should you want to modify your order, you can email us at [ workers@aircooling.shop ]
• How do I track my order?
• Order can be tracked at https://www.17tracking.net and use the tracking number ID

Shipping and Delivery:

• How can I track my order?
• Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package on our website.
• What is the estimated delivery time?
• Delivery times vary based on your location. Please refer to our Shipping Policy for detailed information.
• Do you offer international shipping?
• Yes, we offer international shipping. Shipping costs and delivery times will be calculated during checkout.

Returns and Exchanges:

• What is your return policy?
• We accept returns within 14 days of domestic delivery. Please visit our Returns & Exchanges page for detailed instructions.
• How do I initiate a return or exchange?
• Notify us via email ( workers@aircooling.shop ) immediately within 24 hours starting from the date of delivery. Specify the reason for returning the item/s with photo and video documentation as well as the color and/or size of replacement.
• Are returns free?
• Return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part.

Product Information:

• How do I find my size?
• Refer to our Size Guide, which provides measurements and sizing information for each product. If you have specific questions, feel free to contact our customer support.

Account and Security:

• How do I create an account?
• Click on "Sign Up" and follow the instructions to create an account. Having an account allows you to track orders and manage your preferences.
• Is my personal information secure?
• Yes, we prioritize the security of your personal information. Refer to our Privacy Policy for more details.

Additional Assistance:

RETURN & EXCHANGE POLICY

 All items sold on the website go through our quality control procedures. We inspect every item before it is shipped, and all goods are shipped fully insured in case of loss or damage.

Should the received item/s be damaged, defective, or incorrectly shipped, we will gladly replace them. Kindly email [works@aircooling.shop] outlining the reason for return with an attached video and photo of the damage within 24 hours of order receipt, for an exchange of the same item in a good condition. If the item is no longer available, we will coordinate with the customer for a suitable replacement. 

We recommend that you insure the return shipment to avoid any damage to the item until we receive them. In case of dispute, we also recommend you retain proof of sending. Aircooling will shoulder the appropriate shipping costs related to return of damaged items. Upon the receipt of damaged item/s, we will evaluate and confirm if the item is acceptable for exchange. All merchandise must be returned in the condition they were received and in original packaging.

Due to hygienic reasons, only damaged and incorrectly shipped items are subject to returns and exchange.

RETURNABLE:

• Items must be in marketable condition (all garment tags still attached, unwashed & unworn).

• The item/s must be shipped back to our return warehouse within 24 hours from the date of email notification.

• Shipping and handling costs incurred are non-refundable.

• Shipping and handling costs involved in returning and sending back the item will be shouldered by the customer.

NON-RETURNABLE:  SALE ITEMS

DEFECTIVE / DAMAGED ITEMS

• Item/s delivered with factory defects must be reported immediately within 24 hours upon receipt of the item/s.

• Item/s returned that are described as damaged or defective will be tested and inspected. If found defective or damaged, Aiecooling will replace the item and pay for the appropriate shipping costs.

• You will be held responsible for items until the arrival at our warehouse. Please ensure that the packaging of the items is secured to avoid damage. We strongly advise the use of dependable couriers that provide tracking services and details.

• All returns are still subject to quality assessment. Items that do not pass a quality check will be transported back to the customer.

PROCEDURE FOR RETURNING / EXCHANGING THE ITEM

• Notify us via email [ workers@aircooling.shop ] immediately within 24 hours starting from the date of delivery. Specify the reason for returning the item/s with photo and video documentation as well as the color and/or size of replacement.

• We will inform the customer if the item for exchange is available. If available, the company will immediately advise the customer to send back the item to the standard return address within 24 hours of receipt of email notification.

PURCHASES FROM UNAUTHORIZED SELLING PLATFORMS

AIRCOOLING disclaims any guarantees or warranties as to the quality, authenticity, originality, and correctness of price of products and/or merchandise purchased from unofficial or unauthorized selling platforms, and shall not be liable to replace or refund such products and/or merchandise.